Our most requested course, this four-day seminar introduces participants to the problems and challenges that supervisors face, increases their knowledge of the techniques to meet and overcome those challenges, and provides practical experience in implementing the principles using real-world cases that the participants are actually facing in the workplace.
Supervisors generally enter their roles with two problems as they assume their responsibilities: Either they have not been trained in the requisite supervisory competencies or they came to the job from a technical background and are not prepared for the interpersonal aspects of supervisory work. Because of these two problems, they may not have the eight “main ingredients” necessary to best perform their supervisory duties. In order to be successful as supervisors, they need to:
- Be good leaders.
- Have a vision to the future.
- Be decisive and able to negotiate expectations with others.
- Know how to counsel and discipline employees who commit acts of misconduct and poor performance.
- Know how to communicate up, down, and across the chain of command.
- Know how to motivate their employees.
- Know how to delegate work and empower employees to do the work.
- Be capable of building teams to a high level of cohesiveness, efficiency, and effectiveness.
Once supervisors become proficient in these areas, they have the tools required for success. PSC has built these main ingredients of supervision into this fast moving and hands on comprehensive 4-day program that meets the requirements of private industry supervisory positions as well as the federal supvervisory competency areas identified by the Office of Personnel Management.
Delivered in eight 1/2-day modules over a four day period, this seminar prepares newly promoted supervisors to take the reigns and lead successfully. This course is an invaluable introduction for new supervisors as well as a full coverage refresher course for experienced managers.
Evaluation Comments from Recent Participants:
“Our speaker, Calvin Swartz, was phenomenal. This was one of the best training sessions I have attended since being employed by [organization]. I also thoroughly enjoyed interacting with my peers from the various Regions. I have been reenergized and ready to accomplish more successes in my career.”
“This was one of the best sessions that I have attended. We were provided the opportunity to give specific situations that we deal with on a daily basis and figure out ways to make our actions more tangible.”
“The entire training was superb. Cal was very motivational and provided many different perspectives and options. His time management of the material and lessons were right on target, never leaving room to get bored. He responded well to the different personalities of the class and recognized the need for changes in mode. Overall I would rate this class A+, the best training I have ever received under [organization]’s leadership training courses. I learned techniques I plan to utilize.”
“Very exciting interacting type class/training; also very practical, something that I can actually apply and use in my work environment.”
“This was the best training that I have received in my 17 years with [organization]. This training was informative and presented wonderfully. I have learned so much.”
“The course was awesome! Instructor was knowledgeable and made class fun. This is one of the best classes I’ve attended and will definitely help me perform my job better. I would recommend this class to others.”