Expectation is the strong belief that something is going to happen or a set of circumstances will exist at a certain point in the future. Expectation is the belief that someone will or should accomplish an activity, or set of activities, or behave in a predictable way that leads to an anticipated result.
Employees sometimes find themselves working in the blind: They’re not sure what they should be doing or they’re not doing what the boss wants done. After expending a great deal of effort, they hold up their shining result only to discover that it’s not at all what the manager had in mind. It’s not what the manager expected.
Every manager knows, on some level, what s/he expects of the employee. Vice versa, every employee knows what s/he expects from the boss. Problems develop when the two have not negotiated and come to agreement on what each can expect of the other with regard to workflow.
Read more of Cal Swartz’s guest post on this topic over on Job Bully: Negotiating Expectations: Essential Strategy for SMART Supervisors
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